❖Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. 
❖Accommodates client disabilities by recommending devices and techniques. 
❖Maintains client confidence and protects operations by keeping information confidential. 
❖Contributes to team effort by accomplishing related results as needed. 
❖Provide support, including procedural documentation and relevant reports. 
❖Walk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. 
❖Rapidly establish a good working relationship with customers and other professionals, such as software developers 
❖Conduct electrical safety checks on computer equipment. 
❖Other tasks from manager

Requirement:  

❖At least 2 or 3-year experience. 
❖Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution 
❖Problem solving skills and strong customer focus 
❖Good communication in Khmer and English

The post Technical Support, ( Khmer / English / Chinese ). Battambang Province appeared first on KB Cambodia.

Loan Officer Job description:

v  Credit:

–     Finding potential customers who have loan demand

–     Evaluate Customer’s business, possibility of loan, draft credit/hypothec contract and do other involving works

v  Banking Service:

–     Introduce and advice bank products and services to existing and new customers as ATM Card (Visa Card …)/Payroll Account/mobile Internet Banking, transfer services … .

–     Finding potential customers demand saving money as: Fixed deposit/ Current Account according to policy, product of saving money of BIDC in each period;

Planning Officer Job Description:

–     Input daily exchange rate and NBC’s exchange rate in system;

–     Prepare a report on using fund (daily / monthly as required), submit to the Board of Management;

–     Make reports to NBC as required;

–     Implement transaction, management, and develop the relationship with Bank partners as assigned by Director.

–     Perform fund transfer transactions as request;

–     Contact transactions with bank partners or NBC as request.

–     Perform as administration, office work and internal affairs in the Department;

–     Perform other tasks as required by Management.

International Payment Officer Job Description:

–     Perform international money transfer transactions for all customers and other departments of HO BIDC;

–     Perform electrical review on Swift Alliance and check AML information for payments made by the branch;

–     Perform all trade finance transactions of the system;

–     Conducting electricity checking and comparison, checking transactions according to customer requirements, submitting preferential fees to customers, making monthly reports to NBC, reporting on customers

–     Perform other jobs as assigned by the Management.

Marketing Officer Job Description:        

– Contact external agencies, Media & Marketing to promote the Bank according to instruction of BOD/BOM;

– Manage Bank’s social media paid digital advertising

– Analyze the market, products and competitors to create solutions to increase sales & brand awareness for BIDC Bank.

–  Perform other jobs as assigned by Management.

Designer Job Description:

+ Create an implementation strategy that creates good practices for interior design works.

+ Design all promotion marketing material such as (billboard, banner, backdrop, x-stand, leaflet, poster, diary, etc.)

+ Design artwork for supporting website such as (Web Banner, Pop up, Icon, Calendar,…)

+ Perform other jobs as assigned by Management.

Internal Auditor Job Description:

–     Research, update documents, internal regulations, prepare data for inspection as assigned by management. Check operation activities at Divisions / Centers / Departments / Boards of Head Office and Subsidiaries of BIDC;

–     Compliance checks on key topics are identified from time to time

–     Summarizing the control inspection results for the assigned work, proposing to overcome shortcomings / errors detected in the inspection process;

–     Review internal document system to identify risks / inadequacies and propose / propose remedies;

–     Participate in making control inspection reports / reports as assigned by the inspection team leader;

–     Monitor and urge the units to overcome according to the recommendations;

–     Coordinate with relevant units to solve the system issues stated in the compliance control minutes / report;

–     Conduct daily checks and monitoring of staff’s compliance with the Bank’s Anti-Money Laundering Policies;

–      Perform other jobs as assigned by the Management.

Human Resource Officer Job Description:

–     Contact to work with the Ministry of Labor, employees related issues;

–     Implementing and supporting activities of recruitment, training, salary, performance management;

–     Storing employee records, drafting and completing documents related to job offer, labor contract, termination of labor contracts, rotation, and transfer according to the authority of the Branch;

–     Develop and plan annual staff training programs;

–     Perform other jobs as assigned by Management.

Appraisal Office Job Description :

–     Evaluate properties, include: real-estate (land, house, factory…), movable properties (car, machine & equipment…), discounted cash flow….

–     Create evaluation report

–     Appraise customer’s loan request, both Retail and Corporate banking.

–     Create loan report then submit to the approval authority level.

–    Provide tracking information about real estate market in Cambodia and report to manager.

IT Officer Job description:

–          Maintenance and customize  application software

–          Develop software, products and services on Core Banking System, e-banking : Internet Banking, Mobile Banking

–          Perform other assignments and participate the IT project with software team

Job Requirement for IT Officer:

–        Bachelor Degree in Computer Science (preferred)/Engineering.

–        Experience in programing (.Net, Java, …).

–        Understanding about the digital banking, Retail Business (transfer, e-wallet, payment system).

ATM Technical Officer Job Description:

–        ATM Support & Monitoring:

–        Monitor status of ATM (transactions, devices, availability of ATM journal, ATM receipts, ATM connection)

–        Check ATM error (if any) and change ATM journal, ATM receipt if empty.

–        Check and work with vendor during doing ATM fixing, maintenance

–        Support branches if they request to provide data of ATM journal or check system log for ATM error / fail transaction.

·         POS Operation & Support:

–        Check POS errors (if any) and send POS receipts to merchants (if receipts at merchant side are out of stock).

–        Check and work with vendor during doing POS’s application updating, maintenance or fixing errors.

–        Support branches if they request to check system log for POS error / fail transaction.

II. Education and Experience:

–     Year 2 or higher degree in Economics / Business Administration / Law / Accounting / Auditing / Information Technology / Business Management and Human Resource.

–     Priority for applicant who have experience of relevant experiences in Banking;

–     Good communication of English in speaking, writing & listening will be advantage.

–     Be honest, enthusiastic and can work under pressure;

–     Height: Male 1.65 cm and Female 1.55 cm upward and good appearance;

–     Computer literacy: Microsoft Office, Excel, etc.

III. Benefit for employee:

–          Competition salary (according to agreement)

–          13^th month salary and Bonus (up to 4 months’ salary) base on year-end result of BIDC

–          Uniform Allowance

–          Severance pay 5%

–          Annual Trip and Health Examination.

–          NSSF Insurance (health care, Employment Injury according to Cambodia Labor Law).HOW TO APPLY:Interested candidates are required to submit their applications attached with necessary documents/legal certificates by sending to e-mail address: nalin.p@bidc.com.kh/ mary.c@bidc.com.kh or directly walk into the Human Resources Department at the 7^th floor of Head Office Building.

Application will be accept: Monday – Friday From 08:30 AM – 05:00 PM except holidaysOnly qualified candidates will be considered and Early Apply will be considered first / only shortlisted candidates will be contacted. / Submitted Application is not returnable and BIDC has no responsibility to confirm any failed candidate.

The post Job at BIDC appeared first on KB Cambodia.

• Coordinate and execute on overall fridge management
• Receive the request of fridge movement from sale team in each region and arrange the process 
• Coordinate with warehouse and delivery a team to deliver and place the fridge at the outlet
• Daily update in the fridge management system (SAP) about fridge movement placing
• Coordinate with Regional sale manager/regional sale executive or salesmen for conducting 3 months verification of fridge assets
• Coordinate with procurement, finance and legal team to on the ground investigation of fridge assets lost
• Receive complain from salesmen or we-smile team (call center) about fridge has broken then arrange supplier or inter technician to repair
• Coordinate with sale team and distributors to check and process for product incentive delivery to the outlet
• Update monthly/quarterly report of fridge repair, fridge movement, fridge lost, fridge incentive delivery to CDE manager
• Participate to provide the future strategy for fridge management 
• Other tasks will be assigned by Executive/Manager

Job Requirement

• Bachelor’s degree in general management or a related field. Master’s degree is preferred
• At least 1- 2 years of experience in cooler equipment delivery and/or management, or a related area
• Knowledge of fridge delivery management

• Microsoft officer (Word, Excel, PowerPoint, Email)
• Able to the presentation, written communication, and report-writing skills in English and Khmer
• Able for traveling to  the province during the mission
• Strong commitment to work under pressure

Company Benefits

Khmer beverages will offer very attractive competitive remuneration fringe benefits based on your knowledge and experience including, annual salary increment, Special Bonus, good career development opportunity with the company, Health & Accident Insurance, and other benefits based on HR policy.

More information:

Please contact Recruiter, Sovannvichea Yin
Tel:  067 666 532
**Only shortlisted candidates will be contacted.

The post Specialist, Cold Drink Equipment appeared first on KB Cambodia.

Job Description:

•  Assist Manager, Business Intelligence to collaborate with sales teams of assigned region/area to gather primary market data and information on competitors’ movements based on the 4P’s principles of marketing.

•  Interpret data, and analyze results by providing ongoing reports including daily, weekly, monthly, and yearly business performance report as well as other urgent reports required for management analysis and decision making.

•  Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.

• Assist Manager, Business Intelligence to acquire and analyze primary and secondary data (market surveys, total sales volumes, selling prices, customer satisfaction ratings, etc.), and maintain data sources.

• Assist Manager, Business Intelligence to analyze the market situation and performance of the company across all dimensions (products, prices, services, etc.).

• Closely monitor the actual results of the execution of plans and strategies in comparison with targeted achievements and prepare performance reports for each area and region.

Job Requirement:

• Bachelor’s in statistics, econometrics, business, social sciences, or related

• Knowledge of market research and analysis

• Proven working experience as a data analyst, business data analyst, market research and other related fields.

• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, VBA, Access, SPSS, or SAS etc)

• Strong analytical skill with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Advanced proficiency in MS Office, Excel, PowerPoint, and Power BI

• Good presentation, written communications, and report-writing skills in English and Khmer.

• Good interpersonal skills.

• Good communication skills.

• Ability to think creatively and innovatively.

• Ability to work under pressure.

• Flexible to travel.

Apply Now

 We offer very attractive remuneration and other benefits including free meals, seniority payment, performance bonuses, and insurance, etc. with excellent career development opportunities.

To submit your application, please click on the “Apply” button.  

More information:

Please contact Recruiter, Ms. Alysa Vong, Tel: 060 978 111

Address: Street 217, Sangkat Choeung Ek, Khan Dangkor, Phnom Penh

Website: http://www.khmerbeverages.com/

The post Analyst, Market Intelligence appeared first on KB Cambodia.

Job Requirements and Qualifications:
• Proven working experience in marketing, social media or related field;
• Excellent consulting, writing both English & Khmer;
• Demonstrable social networking experience;
• Knowledge of Online marketing and good understanding of major marketing channels;
• Communication, marketing, business, Public relations are encouraged
• Business or marketing-related degree or equivalent professional qualification
• Experience in all aspects of developing and maintaining marketing strategies
• Relevant product and industry knowledge is a plus.
• Initiative and creativity

nterested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to Candidate Experience Team at EZECOM Office or via email. Competitive salary and benefits will be offered based on qualifications and experiences.

Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh:
• E-mail : careers@ezecomcorp.com
• Tel : 099 555 007, 012 287 004

The post Executive, Digital Engagement appeared first on KB Cambodia.

• Conduct preliminary audit analyses of MIS by identifying the risks per macro process to make sure risks are taken into consideration and identified and audit activities meet the scope and objectives;
• Execute the audit program for assigned MIS audit missions by selecting the right transactions and activities and other macro processes under support from manager or supervisor to ensure the audit mission is cost effective and the risks of internal control implementation and design are properly identified and confirmed;
• Perform IT audit testing to evaluate the quality of internal control implementation and design by relevant departments;
• Follow up during the audit mission and previous audit recommendations to assess whether all recommendations have been actioned by the auditees responsible and to classify the status of each recommendation;
• Review audit working paper and evidence for assigned IT audit missions to ensure the completeness of audit findings and identification of root causes, implications and recommendations;
• Collect sufficient and appropriate audit evidence on a specific macro process under the supervision of the supervisor in order to rate the quality of internal control for that process;
• Prepare draft audit report on the assigned missions and participate in presentation to heads of auditees in order to make sure they are well informed about detailed audit findings and recommendations.

Job Requirements

• Bachelor’s degree in Information Technology or Computer Science or related fields;
• Minimum 2 years experiences in auditing and software development;
• Good verbal and written communication in both Khmer and English.

Apply for this job

The post Senior Auditor, IT Audit appeared first on KB Cambodia.

• Job Responsibilities
• Develop material and user Instruction of each channels (Agent, ATM, OTC, Merchant, MB/IB)
• Support end users on AMK digital banking system
• Unit/ticket testing within team
• Regression testing/UAT on AMK digital banking system
• Raise ticket, follow up and update in Helpdesk (follow internal SLA)
• Work with relevant department/vendor to find out solution for user
• Performs troubleshooting as required, leads problem-solving efforts by involving vendors and other support users
• Strengthen support quality and flexible time rotation
• Provide training and refreshment to master trainer
• Back up Tasks within team
• Any task as assign by supervisor
• Ensure compliance as well as internal and external audit

Benefits

• Competitive salary package to the employees
• Khmer new year bonus
• Phchum Ben bonus
• Retention bonus
• Retirement bonus
• Incentive
• Pension fund
• 100% medical insurance for employee’s spouse and children for local treatment
• Overseas treatment

• Accident insurance 24/7days
• Education loan with only 2% interest rate per year
• Housing loan with only 5% interest rate per year
• Maternity/Paternity Allowance
• Annual leave based on Cambodia labour law
• Capacity development and opportunity to promote per job requirement
• Seniority payment
• Working condition in accordance to the Cambodian Labor Law

Interested candidates should apply by sending a CV and a cover letter to: AMK branch and sub-branch offices or Head
Office, Building 285, Yothapol Khemarak Phoumin Blvd. (271), Sk. Tomnub Tuek, Kh. Chamkarmorn, Phnom Penh,
Cambodia or E-mail: job@amkcambodia.com
Attachments:
 A copy of obtained certificates or confirm letter by the University
 A copy of national identification, family book, and certificate of birth
For additional information, please contact at Tel: (023) 993 062 / (023) 224 763 or visiting website:
www.amkcambodia.com
AMK is an equal opportunity employment. Qualified women and persons with disabilities are encouraged to apply.

The post Digital Banking Support Officer appeared first on KB Cambodia.

Job Requirement

• Graduation of diploma Technical School or other related fields
• Be patient and self-discipline
• Good teamwork and communication with stakeholders
• Be able to understand the repair manual or technical tip in English
• Team player, initiative, friendly, fresh and service oriented
• Strong time management and result oriented toward the jobs

Job Description

• Conduct all General Repair and periodic maintenance jobs
• Be sure to understand customer’s request and service advisor’s comment
• Cooperate and share information to Service Advisors for better explanation to customers
• Strictly inspect for additional repair jobs to boost sales of Toyota genie parts and labor sales
• Maintain tools and equipment in good condition and cleanliness
• Avoid repeated repair or damage of customer’s vehicles resulted from carelessness
• Keep customer’s vehicle clean and turn position of radio, seat and air conditioner to original position
• Well inform to Service Advisors before starting to conduct additional repair jobs
• Strictly communicate with leader for support to prevent conducting unreliable jobs
• Fully support Service Advisors when conducting promotional campaign
• Keep up-to-dates on the latest technical information such as technical service bulletins
• Perform other task as assigned by Leader/Manager

How to apply

Interested candidates are requested to submit a Cover Letter and detailed CV stated position clearly with a current photo to the address below:

TOYOTA (CAMBODIA) CO., LTD.

Human Resource & General Affairs Division

Russian Federation Blvd, Phum Borey 100 Khnong, Sangkat Tuk Thla, Khan Sen Sok, Phnom Penh, Kingdom of Cambodia

Or E-mail: recruitment@toyota.com.kh

Tel: 017 333 521 / 017 222 077 / 086 333 198 

Only shortlisted & qualified candidates will be notified. Resumes will be kept confidentially and non-returnable. 

The post Technician appeared first on KB Cambodia.

Job Requirement

• University degree in General Management or other related fields
• At least 3-5 years of professional experiences in related field
• Qualified as Toyota Diagnosis Technician level or equivalent
• Good knowledge of communication skill
• Good teamwork and interpersonal skill
• Willing to share experience and best practice to trainees and other staffs
• Proficiency with Microsoft Word, Excel, and Power Point 

Job Description

• Set up the yearly training schedule based on technician grading
• Develop and prepare the training module and training materials
• Conduct the training based on training calendar
• Evaluate and monitor the training result of Technician both classroom and on job training
• Research the advance technology from Toyota Motor Corporation or other source to provide the special course as needed
• Provide the Automotive Fundamental course for new entry technician and related staff
• Monthly report the training result to the training manager for service training Key Performance Indicators and certification request if needed
• Other job as per assigned by Assistant Manager/ Manager 

How to apply

Interested candidates are requested to submit a Cover Letter and detailed CV stated position clearly with a current photo to the address below:

TOYOTA (CAMBODIA) CO., LTD.

Human Resource & General Affairs Division

Russian Federation Blvd, Phum Borey 100 Khnong, Sangkat Tuk Thla, Khan Sen Sok, Phnom Penh, Kingdom of Cambodia

Or E-mail: recruitment@toyota.com.kh

Tel: 017 333 521 / 017 222 077 / 086 333 198 

Only shortlisted & qualified candidates will be notified. Resumes will be kept confidentially and non-returnable. 

The post Technical Instructor appeared first on KB Cambodia.

Job Description

S/he is responsible for the processing of handling disputes, reversal transaction, investigation of fact findings to align legal and regulatory requirements as well as internal rules which is applied for general dispute in frontline operations. The Dispute Resolution Specialist will work closely with customers (sender/depositor and receiver) and other personnel at all levels to resolve disputes within committed timeframe.

Location

• Head Office, Phnom Penh (1 post).

Job Description

• Receiving disputes from customers via Contact Center, Branch, NBC and/or other interactive channels.
• Conciliating disputes between service providers and consumers to help them find resolutions.
• Managing and allocating the dispute(s) to right & dedicated teams (sections).
• Identifying key issues arising from a dispute, and gathering and analyzing relevant information.
• Undertaking formal investigations.
• Using bank system and knowledge, actively investigate customer complaints in a timely and effective manner.
• Following up with internal relevant teams.
• Contacting customers to inform them about the dispute resolution cycle, and asking for information and supporting documents.
• Reporting immediately on any urgent case(s) which is required to be fixed to comply with bank operation and policy and fulfill customers’ needs.
• Ensuring that all disputes are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
• Highly securing the customer’s confidentiality.
• Preparing reports and other assigned tasks.

Skill and Requirement

• Excellent communication skills in English and Khmer (verbal and written) and can speaking Chinese is a plus.
• Interpersonal skills with the ability to influence outcomes.
• Knowledge of information technology.
• Attention to details and critical thinking skills.
• Skills in supporting business development planning, documentation and implementation.
• High level analytical skills with the ability to think literally and the flexibility to be able to work in an environment of change.
• Teamworking spirit and able to work independently.
• Previous banking experience and handling customer’s dispute is a plus.

How to apply

Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4×6) through recruitment@ababank.com.

The post Dispute Resolution Specialist – Contact Center appeared first on KB Cambodia.