BSS/OSS Support Verified

Job Responsibilities and Duties:

• Day-to-day operation, administration and maintenance of BS/OS systems
• Provide front line support to users creating BSS tickets
• Resolve tier one BSS/ OSS application cases
• Coordinate with other IT and Technical teams on Tier 2 & 3 case resolution
• Support end user BSS/ OSS application training material development and delivery
• Provide end user training and execute business system information sharing and training sessions.
• Provide monthly case reporting to management.
• Support Network Operation Centre on 24/7standby basis to conduct system fault investigation, resolution and the necessary escalation
• Perform system tuning, health check, alarm check, and verification checks to ensure optimal system performance and continuous uptime
• Prepare and implement SOPs so as to ensure efficient fault management

Job Requirements and Qualifications:

• 1+ years of experience in a similar capacity. Experience in ISP/ Telco
• Diploma/ Certificate in computer science/ IT
• Knowledge in ISP related systems troubleshooting
• Maintains honest and open relationships with end users.
• Completes tasks effectively and efficiently, strives to complete tasks within users’ needs.
• Able to problem solve to resolve end users challenges and/or project requirements.
• Self-learner and starter, eager to learn new application features and functionalities.

How to Apply:For interested candidates, we would like you to send your application along with salary and position indicating to our team, Candidate Experiences, with the location and contact as following:

• E-mail: [email protected]
• Tel: 099 555 007, 078 295 281
• Address: Head office, #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground Floor, Phnom Penh