Call Center Verified

Job Responsibilities:

• Provide first level Technical guidance and assistance to EZECOM Customers on the phone, to resolve technical Issues with EZECOM provided services.
• Assist EZECOM Customers on the phone with other enquiries.
• Communicate professionally with EZECOM Customers (potential Customers) by Phone, E-Mail &SMS.
• Be prompt to perform actions to assist EZECOM Customers.
• Well follow-up with Colleagues to provide best service to EZECOM Customers.
• Report customer’s complaints or request or suggestion to Call Center Supervisor.
• Escalate issues and concerns to Supervisor and Managers as required.
• Maintain good communication with other EZECOM Staff.
• Well escalation and follow up the pending case with related departments or section
• Other task assign by Manager and Head of Department.

Requirements:

• Experience with Modem, Wi-Fi, TCP/IP, Router, Switches, VPN, Firewall, Fibre Optic and other internet related technologies.
• Ability to communicate in Chinese
• Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc.
• Experience in a Customer Service related field of work.
• Ability to Solve Problems.
• Excellent Interpersonal and communication skills for both Khmer and English (verbal & written).
• Punctual, Patient and Enthusiastic.
• Flexible to work on a rotating schedule and able to work under pressure.
• Ability to work effectively in a Team environment.
• Ability to learn quickly and willing to show initiative.
• Male or Female (People with disabilities are encouraged to apply).

How to Apply:

For interested candidates, we would like you to send your application along with salary and position indicating to our team, Candidate Experiences, with the location and contact as following:

• E-mail: [email protected]
• Tel: 078 295 281 | 099 555 007
• Address: Head office, #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground Floor, Phnom Penh