Client Service Supervisor

Job Description:

Client Service Supervisor is responsible for a supporting function for RMs, conducting and managing in-house sales activities by engaging peers to provide superiors customer services in responding to client’s queries and/or needs and recommending the right solution, as well as ensuring a close monitoring of compliance with policies and procedures, i.e. properly maintaining of account filing and updated/relevant information of customer files.

Location:

Phnom Penh

Duties and Responsibilities:

• Identify and action on sales opportunity for new business opportunity by responding to enquiries from both new and existing clients.
• Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
• Review documents submitted by Client Service Advisor both on paper work and/or  in system to make sure it is correct, valid and followed to the set standards policies, processes and procedures.
• Take action to follow up in case provided documents/information are not complete and/or relevant.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship with peers, internal stakeholders, and existing customers in order to achieve the targets.
• Ensure the compliance with ABA’s internal policies, processes & procedure, core values, and code of conducts, etc. are maintained.

Skills and Qualification Required:

• Bachelor degree in Business, Finance and Marketing field.
• Minimum 2 years working experience in servicing area; preferred experiences in leading a small team is considered as additional value.
• Negotiation and internal relationship building.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Competent in spoken and written English communication.
• Computer literacy.

How to apply:

Interested and qualified applicants should submit only their updated covering letter and CV stating the position you apply for with current photo (4×6) via the Application form below.

Closing Date:09/09/2016

https://www.ababank.com/careers/client-service-supervisor-1/