Customer Relations Verified

To drive financial services sales to customer in assigned areas in order to achieve the target of deposit and disbursement plans with quality, maintain good relationships with customer based on excellent and ethical communication and behavior, and coach team to improve their skills.

Job Description

• Promote Amret products and brand name among targeted communities and potential clients for IC, SME loans and savings products in assigned operating area with a view to delivering clear, transparent and accurate information to each client
• Provide clients in target areas with financial planning and consultation on IC, SME loans and savings products to ensure quality payments and savings plans
• Understand and apply credit policies and processes including analysis of client business risk and environmental and social risk to achieve quantity and quality objectives
• Check loan repayment schedule daily to ensure reimbursements are on time and problems promptly solved
• Follow up disbursements to make sure that the status of clients is updated and any problems promptly solved
• Provide services to clients based on good communication and ethical behavior
• Build and maintain good relationships with clients, local authorities and related networks
• Provide on-the-job training, coaching and support on loan implementation procedures and effective client relationships to ensure that newly assigned Credit Officers have a good understanding of loan policies and processes
• File documents and cash clearance records to ensure that daily transactions comply with credit, treasury and internal control policies and procedures.

Job Requirements

• Degree in banking, finance, marketing or related field;
• Experience in banking or MFI industry at least 1 years in sales and 1 year as credit officer;
• Good verbal and written communication in both Khmer and English;
• Good computer literacy.
• High commitment and able to work under pressure.

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