Customer Satisfaction Officer Verified

– Job tile: Customer Satisfaction Officer
– Location: Phnom Penh ,HQ
– No. of hiring: 02 Positions
– Closing Date: 31st March, 2020

Key Responsibilities

• Prepare quarterly performance of CS score
• Analyze and monitor branches CS star
• Control and follow up customers’ complaints
• Collect customer suggestion for improvement
• Identify and implement new process plan to improve customer support service
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit and file documents
• Branches survey, visiting, training (Phnom Penh and provincial branches)
• Other tasks assigned by manager

Minimum Requirements:

• University degree in Finance and Banking or equivalent professional qualifications
• Fresh graduated or work experience in related field with financial institutes (Priority)
• Creative, dynamic, flexible, self-direct and self-motivated team player
• Excellent communication & interpersonal skills
• Good command of English, other foreign languages (Chinese or Korean) is a plus
• Computer literacy

How to Apply

Note: Interested candidates please send your CV (Not bigger than 1mb) with recent photo and named file as Mr. XXX’s CV to the following address.
Phone : 023 999 508 , E-mail : [email protected]
Only short-listed candidates will be called for an interview.

Closing Date: June 7, 2020

Apply Here