Customer Service Verified

Job Responsibilities:

• Handle the customer question, complaints and billing with the highest degree of courtesy and professionalism.
• Offers alternative solutions where appropriate with the objective of retaining customer’s benefits.
• Handle work transactions in connection with activation of new customer accounts in BS2 system.
• Answers customer requests or inquiries concerning services, billing, claims, and reports problem areas.
• Responsible for improving customer retention through programs and service provided to the Customer.
• Make recommendations according to customer’s needs on features, accessories, and upgrades service plan.
• Respond to customers in a polite and courteous manner, especially in stressful situations.

Job Requirements:

• At least 1 years working experienced with related field.
• Language proficiency in English, Chinese speaking ability is an advantage,
• Good computer knowledge – MS Office.
• Experience with ISP/telecom/IT market is advantaged.
• Strong customer focus with experience with superior negotiation skills and billing skills.

How to Apply:For interested candidates, we would like you to send your application along with salary and position indicating to our team, Candidate Experiences, with the location and contact as following:

• E-mail: [email protected]
• Tel: 078 295 281 / 099 555 007
• Address: Head office, #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground Floor, Phnom Penh