Customer Service Assistant Verified

Responsibilities
 Welcome, consult and provide consistent and high quality products and services to customers
 Provide certain non-cash transactions to customers including account opening, account closing,
passbook update, renew Fixed Deposit certificate, card services (card request, PIN request, card
demo, card loss/damage, etc), E-banking Services (E-banking request, demo, etc)
 Facilitate VIP customers to obtain demanded services such as cash withdrawal/deposit, account
opening with satisfactory arrangement including privacy room
 Execute account opening and closing transactions for customers to ensure all required
information and procedures on account opening are completely made
 Facilitate on customers’ needs and enquiries of the bank’s products and services in a good
manner to ensure the overall customer satisfaction
 Ensure all customer areas including the on-site (office) ATM booth, banking hall, cash count room
and VIP room are neat and clean, and display properly; broachers are available
 Adhere to all relevant compliance requirement including FATCA, KYC and world-check screening
 Assist to monitor and report of customer Term Deposit with special rate for seeking approval from
Sale and Business department
 Ensure all ATM cards are accurately received from Card Center and E-banking department
 Assist direct supervisor in preparing various daily, weekly, and monthly customer service reports
including account opening, account closing, card report, E-banking report and so on as required
by the policy and procedure
 Assist to monitor on daily reports of Account Opening, Account Closing, CIF
creation/amendment, Dormant Account, ATM, E-banking, and other requirements report forms
related departments, and document filing
 Any ad-hoc works assigned by supervisor, Deputy Branch Manager or Branch Manager

Qualifications
 Bachelor’s degree in Accounting, Finance and Banking, or other related degrees
 At least 1 year of experience in banking services and products from financial industries, banks,
MFIs, and other MDIs, or fresh graduated are also encouraged to apply
 Be friendly, and patient
 Good at English and Microsoft Office (Words, Excel and PowerPoint)

To Apply
 Interested candidates are encouraged to apply via [email protected]
 For more information, please contact us at 023/ 081 999 010/ 096 257 9666 or go to
https://www.sathapana.com.kh/careers/job-opportunity/