Digital Banking Support Officer Verified

AMK Microfinance Institution Plc. is one of Cambodia’s leading microfinance institutions, with coverage all over the
country. AMK employs over 3,500 staff serving almost 1,000,000 clients in nearly 13,000 villages across Cambodia, 91%
of all villages. We are looking for a talented and committed individual to join our diversified team, and offering
attractive career prospects across branches and departments of our business.
A job at AMK is more than just a paycheck – we support our employees in their development and growth and help them
explore their unique strengths.

• Job Responsibilities
• Develop material and user Instruction of each channels (Agent, ATM, OTC, Merchant, MB/IB)
• Support end users on AMK digital banking system
• Unit/ticket testing within team
• Regression testing/UAT on AMK digital banking system
• Raise ticket, follow up and update in Helpdesk (follow internal SLA)
• Work with relevant department/vendor to find out solution for user
• Performs troubleshooting as required, leads problem-solving efforts by involving vendors and other support users
• Strengthen support quality and flexible time rotation
• Provide training and refreshment to master trainer
• Back up Tasks within team
• Any task as assign by supervisor
• Ensure compliance as well as internal and external audit

Benefits

• Competitive salary package to the employees
• Khmer new year bonus
• Phchum Ben bonus
• Retention bonus
• Retirement bonus
• Incentive
• Pension fund
• 100% medical insurance for employee’s spouse and children for local treatment
• Overseas treatment

• Accident insurance 24/7days
• Education loan with only 2% interest rate per year
• Housing loan with only 5% interest rate per year
• Maternity/Paternity Allowance
• Annual leave based on Cambodia labour law
• Capacity development and opportunity to promote per job requirement
• Seniority payment
• Working condition in accordance to the Cambodian Labor Law

Interested candidates should apply by sending a CV and a cover letter to: AMK branch and sub-branch offices or Head
Office, Building 285, Yothapol Khemarak Phoumin Blvd. (271), Sk. Tomnub Tuek, Kh. Chamkarmorn, Phnom Penh,
Cambodia or E-mail: [email protected]
Attachments:
 A copy of obtained certificates or confirm letter by the University
 A copy of national identification, family book, and certificate of birth
For additional information, please contact at Tel: (023) 993 062 / (023) 224 763 or visiting website:
www.amkcambodia.com
AMK is an equal opportunity employment. Qualified women and persons with disabilities are encouraged to apply.