Manager, Customer Relations Management Verified

Summary of Position

In charge and coordinate of all activities which enhance customer dependency, satisfaction, and product/service to maximize company profits. Also, designing and implementing strategies effectiveness for expanding customer loyalty and having a good relationship between company and customers, and promoting KHB’s business as a trusted industry with a core value of customer cared. Providing leadership and direction to the customer services supervisors and the teams to ensure that an excellent standard of service is provided and maintainedDuties and Responsibilities

• Building and maintaining a good relationship between customers and company.
• Conducting business reviews to ensure customers are satisfied with KHB’s business which is based on products and services.
• To acknowledge company business (KHB’s) to the teams.
• Provide coaching and assistance to the teams by doing the weekly updating.
• Escalating and resolving problems with all issues, which raised by customers (based on regions)
• Aligned with all department related to certain issue to be informed and get the feedback with closing tickets.
• To ensure that all employees following the company’s best practice for customer relationship management and operations.
• Develop presentation and talks to motivate and educate with encouraging team.
• Presenting commercial meeting and quarterly meeting.
• Process daily, weekly and monthly reports for submission to the management team, which is directed report to head of marketing.
• Alerting and tracking sale team performances.
• Communicate company goals to every employee in the team to understand KHB’s objectives on its products and services.
• Conducting periodic surveys of customers and potential customers by its regions to ensure business quality control.
• Conducting market/field visit in the provinces to gather information related to KHB’s market and industry.
• Designing new templates and PowerPoints with urgent required

Key Challenges

• Gather market information related to the quality of service provided by the sales team and suggest solutions to problems and enhance customer’s satisfaction.
• Respond to customer enquiries and complaints promptly and in a professional manner.

Job Requirements

• Bachelor’s degree in Business Administration, Management, Marketing or related field.
• Master’s degree would be priority concerning
• At least 3-5 year of experience in business management, including sales, marketing, or a related field.
• Experience in presenting to groups or teaching preferred
• Knowledge of different beverage products/market and customer preferences
• Familiarity with market data collection
• Familiarity with sales and marketing strategy
• Working knowledge of current technology, good keyboarding skills and productivity tools, including advanced proficiency in MS Office (Word, Excel and PowerPoint)
• Strong interpersonal skills and communication skills
• Strong interpersonal skills and an ability to build rapport with customers and team
• Hardworking with a strong ethic.
• Previous experience working as a customer relationship manager or a track record of managing consumers related to products/services
• Strong problem resolving skills.
• Strong business management

Apply here: https://careers.chipmong.com/khmer-beverages/job/Phnom-Penh-Manager%2C-Customer-Relations-Management/598298701/?locale=en_GB#