Postpaid Back Office Support Manager

Job Responsibilities:

• Manage operation on handle and support all enterprise issues, processes, procedures, transactions, policies..etc
• Conduct the gaps and mistake report that did by post-paid back office agent and finalize how to make it better
• Manage team to operate day to day tasks for enterprise team such as new post-paid line register, contract scanning, contract renaming, changes activity to all post-paid lines
• Manage/allocate workforce to handle the workload within the unit/group according to the company strategy, employees’ job descriptions and individual targets
• Monitoring back office post-paid group performance and take appropriate measurements with target setting
• Offering immediate solutions/supports to subordinates/customers forwarded from channels such as front office, enterprise team and contact center
• Shift planning, organizing, preparing schedule, organizing meetings, events, briefing. and day to day managing back office post-paid operation
• Define customer treatment processes and procedures, training and products sharing to subordinates
• Guaranteed an immediate support to all smart shops for consumer postpaid matters and post-paid hotline
• Checking and investigating subscription and other forms as well as records for various corporate sales purposes
• Assist and coordinate with corporate sales and billing teams
• Assist controlling staff in maintaining inventory records
• Prepare and reconcile customer balances by running FAs and other internal document
• Do daily, weekly and monthly report for HCS, CMO, CEO
• Complete all the assigned tasks by the manager as per management decision.

Job Requirements:

• Bachelor degree
• At least 3-5 years relevant working experience
• High motivation and ability to work independent
• Telecom experience is an advantage
• Strong computer skills (Microsoft office)
• Good communication with all related departments
• Fluently in English and Khmer both writing and speaking
• Good at management and leadership skill.