Senior Officer, Customer Experience Verified

Location:
 Head Office (02 Positions)

Responsibilities
 Monitor to initiate policy in order to improve the customer experience or service quality of all banking
channels
 Establish frameworks, mechanisms, strategies and plans to align the bank’s service quality with
shareholder’s direction as well as the growth of the bank’s business
 Analyze and monitor service quality of all bank channels and communicate to channel owners for certain
actions for improvement
 Monitor and facilitate other departments or channel owners to set other standards or guidelines at their
respective departments or channels for better quality and experience
 Support other departments or channels owners to establish various procedures, guidelines or standards
for better service quality
 Cooperate and facilitate complaint and channel owners to resolve customer complaints and request for
certain actions to minimize those complaints or improve it
 Monitor and feedback at high level how those complaints have been resolved
 Contribute any respective feedbacks or suggestions which may give additional value to existing
products, services, processes, images and similarity
 Any ad-hoc assignment or project

Qualifications
 Bachelor degree in Business Administration, Management, and other related fields
 At least 3-4 years of experience in banking industry related to customer experience
 Good at result driven attitude
 Good at management skills, outstanding organization and strong customer service
 Have English literacy and computer competency

How to apply
 Interested candidates are encouraged to submit the updated CVs to [email protected]
 For more information, please contact us via 023/ 081 999 010 or go to www.sathapana.com.kh

source: https://www.sathapana.com.kh/minio/user_upload/Job_Announcement/7._Senior_Officer__Customer_Experience-4-5-20.pdf