Senior Officer, Customer Experience Verified

Responsibilities
 Monitor to initiate policy in order to improve the customer experience or service quality of all
banking channels
 Establish frameworks, mechanisms, strategies and plans to align the bank’s service quality with
shareholder’s direction as well as the growth of the bank’s business
 Analyze and monitor service quality of all bank channels and communicate to channel owners
for certain actions for improvement
 Monitor and facilitate other departments or channel owners to set other standards or guidelines
at their respective departments or channels for better quality and experience
 Support other departments or channels owners to establish various procedures, guidelines or
standards for better service quality
 Cooperate and facilitate complaint and channel owners to resolve customer complaints and
request for certain actions to minimize those complaints or improve it
 Monitor and feedback at high level how those complaints have been resolved
 Contribute any respective feedbacks or suggestions which may give additional value to existing
products, services, processes, images and similarity
 Any ad-hoc assignment or project

Qualifications
 Bachelor’s degree in Business Administration, Management or related degrees
 At least 3-4 years of working experience in banking industry related to customer experience
 Good at result driven attitude
 Good at management skills, outstanding organization and strong customer service
 Good at English and Microsoft Office (Words, Excel and PowerPoint)

To Apply
 Interested candidates are encouraged to apply via [email protected]
 For more information, please contact us at 023/ 081 999 010/ 096 257 9666 or go to
https://www.sathapana.com.kh/careers/job-opportunity/