Shift Operations Engineer (NOC)

Job Responsibilities:

• Drive both internal and external escalates in outage situation.
• Makes sure that notifications are sent in a timely manner.
• Basic troubleshooting including replacing boards and cards of telecom equipment in case of faults and alarms
• Performing preventive maintenance inspections of telecom, power and other equipment.
• Controlling environment conditions at the MSC and power equipment room
• Keeping record for routing system inspections and alarms
• Alarm management including informing respective personal in case of faults during shift
• 24h alarm and real-time network performance monitoring use various monitoring tools.
• Escalation of faults in network to responsible divisions.
• Manage site access and security.
• Coordinate planned maintenance activities within live network.
• Preparation of reports related to network status and shift operation activities.
• Prepare network KPI report (Traffic per BSC, CSR per BSC, Trunk load, site down time report, alarm report).
• To be available working in shift schedule including weekend or holiday.
• Complete all other activities assigned by the supervisor as per management decision.

Job Requirements:

• Bachelor degree in Telecommunication, IT, Electrical and Energetic Engineering;
• Good in English and Khmer, both written and spoken
• Basic understanding knowledge in GSM/UMTS Network fundamentals, theories and operations
• Understanding basic concept of SS7 signaling and signaling call flow in core network
• Basic understanding IP routing protocol
• Minimum one (1) to two (2) years work experience in relevant field
• Experience with Huawei OCS is prefer.