Main Duties

• Process banking transaction for the customers following FTB service standards
• Act as a key advocate to existing and potential customers
• Proactively determine customer’s need to actively sell the bank’s full range of product and services
• Keep updated on product knowledge and policies
• Ensure transactional processing is efficient and accurate
• Assist others where needed

Job Requirements

• Bachelor Degree in Banking or related field
• One year of experience in customer service, cashier/teller with banking/MFIs
• Strong customer service and sales-oriented personality
• Good organizational and time management skills
• A strong desire to work in a team
• English language proficiency, the Chinese language is a plus
• Computer literacy in Microsoft Office Word & Excel

Download Job Announcement

Teller

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftbbank.com or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website: https://ftbbank.com/careers

Contact

Head Office Branch

HR Department

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• Handle the customer question, complaints and billing with the highest degree of courtesy and professionalism.
• Offers alternative solutions where appropriate with the objective of retaining customer’s benefits.
• Handle work transactions in connection with activation of new customer accounts in BS2 system.
• Answers customer requests or inquiries concerning services, billing, claims, and reports problem areas.
• Responsible for improving customer retention through programs and service provided to the Customer.
• Make recommendations according to customer’s needs on features, accessories, and upgrades service plan.
• Respond to customers in a polite and courteous manner, especially in stressful situations.

Job Requirements:

• At least 1 years working experienced with related field.
• Language proficiency in English, Chinese speaking ability is an advantage,
• Good computer knowledge – MS Office.
• Experience with ISP/telecom/IT market is advantaged.
• Strong customer focus with experience with superior negotiation skills and billing skills.

How to Apply:For interested candidates, we would like you to send your application along with salary and position indicating to our team, Candidate Experiences, with the location and contact as following:

• E-mail: pot.nimol@ezecomcorp.com
• Tel: 078 295 281 / 099 555 007
• Address: Head office, #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground Floor, Phnom Penh

The post Customer Service appeared first on KB Cambodia.

• Provide first level Technical guidance and assistance to EZECOM Customers on the phone, to resolve technical Issues with EZECOM provided services.
• Assist EZECOM Customers on the phone with other enquiries.
• Communicate professionally with EZECOM Customers (potential Customers) by Phone, E-Mail &SMS.
• Be prompt to perform actions to assist EZECOM Customers.
• Well follow-up with Colleagues to provide best service to EZECOM Customers.
• Report customer’s complaints or request or suggestion to Call Center Supervisor.
• Escalate issues and concerns to Supervisor and Managers as required.
• Maintain good communication with other EZECOM Staff.
• Well escalation and follow up the pending case with related departments or section
• Other task assign by Manager and Head of Department.

Requirements:

• Experience with Modem, Wi-Fi, TCP/IP, Router, Switches, VPN, Firewall, Fibre Optic and other internet related technologies.
• Ability to communicate in Chinese
• Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc.
• Experience in a Customer Service related field of work.
• Ability to Solve Problems.
• Excellent Interpersonal and communication skills for both Khmer and English (verbal & written).
• Punctual, Patient and Enthusiastic.
• Flexible to work on a rotating schedule and able to work under pressure.
• Ability to work effectively in a Team environment.
• Ability to learn quickly and willing to show initiative.
• Male or Female (People with disabilities are encouraged to apply).

How to Apply:

For interested candidates, we would like you to send your application along with salary and position indicating to our team, Candidate Experiences, with the location and contact as following:

• E-mail: pot.nimol@ezecomcorp.com
• Tel: 078 295 281 | 099 555 007
• Address: Head office, #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground Floor, Phnom Penh

The post Call Center appeared first on KB Cambodia.

• Handles customer enquiries and complaints
• Informs and educates customers about Cellcard offers
• Promotes and sells Cellcard products
• Performs other tasks as assigned by management

Job Requirements

• University or fresh graduate students
• Experienced in Call Center, Sales or Marketing is a plus
• Chinese and English proficiency
• Computer literacy

• The Human Resources Department CamGSM Co., Ltd. No. 33 Preah Sihanouk Blvd., Phnom Penh
• Tel:  017 333 589 | 077 906 555 | 077 907 555
• Email:  careers@cellcard.com.kh

Close Date: 31/10/2020

The post Contact Center Officer (Chinese Speaking) appeared first on KB Cambodia.

Qualifications
 Bachelor’s degree in Business Administration, Management or related degrees
 At least 3-4 years of working experience in banking industry related to customer experience
 Good at result driven attitude
 Good at management skills, outstanding organization and strong customer service
 Good at English and Microsoft Office (Words, Excel and PowerPoint)

To Apply
 Interested candidates are encouraged to apply via job@sathapana.com.kh
 For more information, please contact us at 023/ 081 999 010/ 096 257 9666 or go to
https://www.sathapana.com.kh/careers/job-opportunity/

The post Senior Officer, Customer Experience appeared first on KB Cambodia.

Key Responsibilities

• Handles customer enquiries and complaints
• Informs and educates customers about Cellcard offers
• Promotes and sells Cellcard products
• Performs other tasks as assigned by management

Job Requirements

• University or fresh graduate students
• Experienced in Call Center, Sales or Marketing is a plus
• Chinese and English proficiency
• Computer literacy

• The Human Resources Department CamGSM Co., Ltd. No. 33 Preah Sihanouk Blvd., Phnom Penh
• Tel:  Tel. No. (855-12) 800 800 | 017 333 589 | 077 906 555 | 077 907 555
• Email:  careers@cellcard.com.kh

Close Date: 31/05/2020

The post Contact Center Officer (Chinese Speaking) appeared first on KB Cambodia.

Key Responsibilities

• Check card amendment request form (Credit Limit Adjustment, Block Card and Release Card, etc.)
• Process Active/Suspend/Revoke/Close Card follow customer call request
• Monitor card activities and authorization (ATM & VISA card)
• Follow up reject transaction, suspicious and high risk relevant transaction (MOTO/ Ecommerce/Recurring Payment)
• Support Cardholder troubleshooting
• Prompt response to internal and external customers’ enquiries over the phone.
• Solve customer complaint and problem or refer them to appropriate department for solution.
• Do/Telephone marketing relate to Deposit and Loan Product

Minimum Requirements:

• University degree in Finance and Banking or equivalent professional qualifications
• Fresh graduated or work experience in related field with financial institutes (Priority)
• Creative, dynamic, flexible, self-direct and self-motivated team player
• Excellent communication & interpersonal skills
• Good command of English, other foreign languages (Chinese or Korean) is a plus
• Computer literacy

How to Apply

Note: Interested candidates please send your CV (Not bigger than 1mb) with recent photo and named file as Mr. XXX’s CV to the following address.
Phone : 023 999 508 , E-mail : hr@ppcb.com.kh
Only short-listed candidates will be called for an interview.

Closing Date: June 7, 2020

Apply Here

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