JOB DESCRIPTION

Property Name: Sokha Phnom Penh Hotel & Residence
Job Title: Duty Manager (Apply Online)
Job Location: Phnom Penh
Job Summaries

To be the representative of the management team and provide a means of
communication between management, guests and employees by supervising and
assisting in the smooth and efficient running of the hotel.

Main Duties & Responsibilities

– To handle any complaint with tact and diplomacy at all times.

 

– To report all guest complaints, compliments and suggestions to management.

– To inspect pre-assigned accommodations for VIP guests, ensuring that all room set-ups and amenities are prepared            according to standard.

– To have a sound working knowledge of the hotel’s daily functions-Luncheons, Dinner, Cocktail Parties & Meetings, etc..

–  Take responsible for the utilization of the grand master and emergency keys while on duty.

– To investigate all guest and employees accidents and report the circumstances to management.

– To patrol in the hotel to ensure everything are in good order and condition.

– To observe & enforce the overall conduct and appearance of the employees.

– To co-ordinate with Security in investigation guest’s lost property.

– To be fully aware of the hotel’s emergency procedures with regard to safety of guests and staff.

– To arrange alternative accommodation for the turn away clients as when hotel is fully booked.

– To pay courtesy calls regularly to hotel long-staying guests and VIPs.

– To act as a media between guests and hotel management.

– To assist in the Front Desk operation whenever it is necessary and required.

– To attend all briefings and meetings as requested and necessary.

– To be fully conversant in the maximal computer system.

– To ensure the front as well as the back of the house are clean and tidy.

– To ensure that all operative Departments render services with maximum efficiency and courtesy to guests especially   after their respective Department Heads go off duty.

– To check Room Discrepancy Report and make the correct decision.

– To be the eyes and ears of the management.

– To carry out any other reasonable duties and responsibilities as assigned by Front Office Manager of management

Address:          Street Keo Chenda, Phum 1, Sangkat Chroy Changva, Khan Chroy Changva,

Phnom Penh, Kingdom of Cambodia.
Email:              recruitmentpp@sokhahotels.com or hrmpp@sokhahotels.com

Tel.:                  (023) 685 8888

HP:                  (060) 60 6262

(093) 60 62 62